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If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original, unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship.

Enclosed in every order is:

1. Merchandise Return Form to be filled out.
2. Returns & Exchanges information with instructions for either a return or exchange.
3. UPS Pre-Paid Return Sticker for your convenience.

No shipping charges will be applied to exchange orders. Straight returns are charged a fee of $6.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item to us is the responsibility of the customer. (Note: exceptions to this policy are made for defective items).

For more information see our Customer Service Page or if you have any questions, please call us at 1-866-979-2676 or email us at customercare@bornshoes.com.