If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship.
Enclosed in every order is:
1) Merchandise Return Form to be filled out.
2) Returns & Exchanges information with instructions for
either a return or exchange.
3) UPS Pre-Paid Return Sticker for your convenience.
No shipping charges will be applied to exchange orders. Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item to us is the responsibility of the customer. (Note: exceptions to this policy are made for defective items).
For more information see our Customer Service Page or if you have any questions, please call us at 1-866-979-2676 or email us at customercare@bornshoes.com.