- Returns & Exchanges
If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original, unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship.
Enclosed in every order is:
- Merchandise Return Form to be filled out.
- Returns & Exchanges information with instructions for either a return or exchange.
- UPS Pre-Paid Return Sticker for your convenience.
No shipping charges will be applied to exchange orders. Straight returns are charged a fee of $6.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item to us is the responsibility of the customer. (Note: exceptions to this policy are made for defective items).
- Reviews Reviewed 5 out of 5 stars (1) reviews
Reviewed 5 out of 5 stars AG, Oakland CA, 2/1/2021
- Product Fit:
- Half size smaller / True to Width
- Recommend to a Friend:
- Yes. These are beautiful loafers. I got them in red, and the red is a rich, lovely oxblood. Very well made and look like they'll last. I typically wear an 8.5 in Borns and my feet are average width. I have an average arch as well. I needed to go a half size up to a 9 in these ones. The width is perfect and the arch is good. As Borns always do for me they slip a little in the heel, nothing a little extra ankle insert can't fix. I may just get these in another color